Operations Management

Key information

Teaching department:  UCL School of Management
Credit value: 
Restrictions:  This module is only available to UCL MBA students. You must have first completed ‘The Data Analytics Advantage’ module.
Alternative credit options: 
There are no alternative credit options available for this module.


You will explore the resources and functions that allow an organisation to meet the needs of its customers. Several key questions shape module content: What are the critical trade-offs in balancing agility and standardisation in developing delivery systems? How do we synergise across an international organisation and how do performance measures balance risk in a dynamic global market?

Intended learning outcomes

By the end of this module, you should be able to:

  • understand how operational excellence can be a source of sustained competitive advantage
  • use both quantitative and qualitative tools to analyse basic operational issues and to improve process performance
  • understand the “physics” of material, work and information flows within companies
  • understand how the design and management of a firm’s processes interact to determine a firm’s cost structure and its ability to compete effectively in terms of quality, variety and responsiveness.
  • understand the enabling role of technology to achieve operational excellence.

Module deliveries for 2022/23 academic year

Teaching and assessment

Methods of assessment:

  • Class Interaction: 20%
  • Group Simulation Project: 20%
  • Group Case Report: 30%
  • Individual Paper: 30%
Mark scheme:  Letter grades

Other information

Module leader:  Bilal Gokpinar

Who to contact for more information: